Contact
chantal@chantalhoreis.com

Store address:
Chantal Horeis
Orionweg 11B
70565 Stuttgart
GERMANY

Shipping & Packaging
International orders are welcome.

Estimated shipping times:
Germany: 3-12 business days
International: usually 2-3 weeks, all shipped via priority mail

Prints will be covered with a plastic case to protect them from humidity and shipped flat in a firm envelope. They will further be stabalzied by additional cardboard to provide a maximum of protection. 

Return & Exchange
If you receive an incorrect, defective, or damaged item, please document the damage and get in contact with me at chantal@chantalhoreis.com as soon as possible. I will arrange to send you a replacement order provided that you cover the shipping and handling cost. If the print cannot be replaced due to it being a limited edition that has sold out, you will be refunded, minus shipping costs.

Shipments can be tracked via a provided tracking number that should work with the website of your local post service or any other website that provides international tracking. In the unusual case that you suspect your order has been lost in transit, please contact me at chantal@chantalhoreis.com .
I will be able to verify whether your order has shipped, and check the tracking status. In most cases a delivery was attempted, and your package is waiting for you at your local post office.

Payment
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